Product Return and Refund Policy

Give your customers the option to purchase goods on instalment payments with this template Lay-By Agreement for Australia and New Zealand.

• The customer can pay for the goods over time, and take possession when all payments have been made. This method of purchasing is also known as layaway.
• The seller has the right to terminate the Agreement if the customer misses a payment, or if a payment cannot be processed due to some fault of the customer.
• If the customer cancels, the seller will charge a cancellation fee to cover its reasonable costs, such as storage, depreciation, and administrative costs.
• There is a 1-week grace period granted to the customer to decide whether to proceed with the purchase or cancel the Agreement.
• This Agreement can be used in both Australia and New Zealand.

Create a set of online purchase terms and conditions for your e-commerce website with this customizable template.

• The template includes:
  • payment terms,
  • warranties and warranty disclaimers,
  • transfer of title to the goods being purchased,
  • the merchant's return and exchange policies,
  • service and support policy,
  • limitation of the merchant's liability,
  • general boilerplate clauses.
• The file is provided in MS Word format, which can be easily converted to html for posting on your website.

Have you received a shipment of goods that are not acceptable? Inform the supplier with this Rejection of Goods Notice.

• The customer rejects the delivery and acceptance of goods purchased from the supplier, and returns the goods at the supplier's cost.
• The form sets out the goods being rejected, the dates on which the goods were paid for, and the reasons the goods are being rejected (damaged, non-conforming, substandard, etc).
• The customer requests a refund for payment of the goods within 10 days of the return shipment to the supplier.
• This form is generic and can be used anywhere.
• Download, fill it in, send it to the supplier, and keep a copy for your files in case legal action is required.

Create ordering and shipping policies and product disclaimers for your website with these template Online Merchant Website Policies and Disclaimers.

• Policies covering online ordering.
• Methods of payment available to customers.
• Procedures for any applicable manufacturer's warranties.
• Method and timing for shipments of merchandise.
• Disclaimers for e-malls and catalog sites that sell products from various suppliers.

These Merchant Website Policies and Disclaimers are provided in MS Word format and are fully editable.

Make sure your online customers are aware of your policies for merchandise returns by posting this Product Return Policy on your website.

• The policy statement sets out:
  • the procedure for returning goods by return shipment or through the merchant's retail stores (if any),
  • restrictions on returns of merchandise,
  • cancellations of orders,
  • refunds or exchanges on returned goods,
  • restocking fees.
• Every online merchant site that ships products is required to have a Product Return Policy posted on their website.
• Available in MS Word format, fully editable to meet your exact requirements.