Terms of Use for Merchant Website

Make sure your online customers are aware of your policies for merchandise returns by posting this Product Return Policy on your website.

• The policy statement sets out:
  • the procedure for returning goods by return shipment or through the merchant's retail stores (if any),
  • restrictions on returns of merchandise,
  • cancellations of orders,
  • refunds or exchanges on returned goods,
  • restocking fees.
• Every online merchant site that ships products is required to have a Product Return Policy posted on their website.
• Available in MS Word format, fully editable to meet your exact requirements.

Prepare a set of rules and regulations governing how online contests will be run with this easy-to-use template for Canadian websites.

• The Rules will govern how all contests will be conducted and how winners will be chosen. There are specific options for both random draws and panel-judged contests.
• There are sections detailing:
  • who is eligible to enter,
  • the process for entering,
  • reasons and procedure for invalidating entries,
  • contest prizes (value, substitutions, conditions attaching to prizes),
  • limitation of merchant and sponsors liability,
  • use of personal information,
  • ownership of intellectual property.
• The prize winner is responsible for paying any taxes, fees or other costs associated with their winnings.
• The Contest Rules and Regulations are governed by the laws of Canada.

Clearly set out your ordering and shipping policies and product disclaimers by posting these Online Merchant Website Policies and Disclaimers on your website.

• Policies covering online ordering.
• Methods of payment available to customers.
• Procedures for any applicable manufacturer's warranties.
• Method and timing for shipments of merchandise.
• Disclaimers for e-malls and catalog sites that sell products from various suppliers.

These Merchant Website Policies and Disclaimers are provided in MS Word format and are easily converted to html for posting online.