Satisfaction Guaranteed Customer Service Guide

Your business depends on satisfied customers. Learn the secrets to obtaining and retaining customers with this professional guide to developing superior customer service skills.

Written by Sarah Kulbatski, professional franchising consultant with years of expertise and experience in advising retail franchisees and franchisors. This guide takes a step-by-step approach to guide you and your employees through the basics of finding, attracting and keeping loyal customers, including:

• The importance of communication
• Adopting the "customer service" attitude
• Professional telephone etiquette
• 7 C's of customer service
• Thinking on your feet
• Dealing effectively with complaints
• Methods you can use to bring customers back

"Good customer service skills are critical in any organization, because a company cannot succeed in the market by just having an excellent product. You have to combine product with service to beat the market, and to meet customer expectations."

Purchase and download your copy of "18 Keys to Exceptional Customer Service for Long Term Business Gains" today.

Draw up a set of operating standards and procedures for employees of a gas station and car wash using this customizable template, which includes the following:

• quality control,
• product knowledge,
• training,
• customer service,
• inventory management,
• reporting standards,
• safety and protection against theft and robbery.

This Operations Standards for Gas Station and Car Wash template is fully editable and can be easily edited to fit your business needs.

How satisfied are your catering customers? Find out with this Customer Satisfaction Survey.

Encourage your clients to fill in the forms and give you their comments and feedback about the catering services you provided, including:

• preparation of food,
• quality of service,
• comparison of your performance with that of other caterers the client has used in the past.

Feedback from your customers is the best way to find out what you're doing right and what you need to improve upon. This Catering Customer Satisfaction Survey form is easy to customize specially for your business.

Cleaning firms, get feedback from your clients with this Cleaning Service Customer Satisfaction Survey.

• The survey form allows you to gather client comments and determine the customer's degree of satisfaction with the cleaner's services, by asking a number of specific questions about the overall cleanliness of the various rooms.
• The form can be filled in by hand or on a computer, so you can hand it out, email it to customers or post it on your website as a downloadable form.
• Buy the form once, use it as often as you need.