Authorization to Return Goods

Make sure your online customers are aware of your policies for merchandise returns by posting this Product Return Policy on your website.

• The policy statement sets out:
  • the procedure for returning goods by return shipment or through the merchant's retail stores (if any),
  • restrictions on returns of merchandise,
  • cancellations of orders,
  • refunds or exchanges on returned goods,
  • restocking fees.
• Every online merchant site that ships products is required to have a Product Return Policy posted on their website.
• Available in MS Word format, fully editable to meet your exact requirements.

Does your business have a policy in place for product returns and customer refunds? Use this easy template to create your own Product Return and Refund Policy which covers:

• the ways in which a customer can return a product,
• shipping method and charges for returns,
• restocking fees,
• how to report damaged items and shortages,
• order cancellations and changes,
• how refunds will be issued,
• warranty exchanges,
• non-returnable items,
• undeliverable merchandise.

Your online business needs a Product Return and Refund Policy. Create yours with this downloadable template.