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Call Center Outsourcing Agreement
This Outsourcing Agreement sets out the terms under which a call center will provide 24/7 customer service and support for an online business.
- The website owner will be responsible for providing sufficient training materials to allow the call center to properly train its customer service representatives to assist the company's customers.
- The call center will provide assistance, answer questions and provide information to site visitors both before and after purchasing.
- The call center must meet certain service levels, and stay within agreed upon average wait times and handling times per call. The website owner will have the ability to monitor the representatives' performance.
- The website owner will be provided with daily, weekly and monthly reports.
- The contract also contains mutual confidentiality provisions between the parties.
- The template includes several schedules:
- Inbound Teleservicing Specifications
- Call Center Service Reports Specifications
- Call Center Capabilities
- Call Handling Requirements
- Schedule of Fees
- This is a generic legal contract which can be used in many jurisdictions.
- Available in MS Word format.
$44.99
IT Outsourcing Consulting Agreement
Outsource your company's IT management to an outside consultant with this Information Technology Outsourcing Consulting Agreement.
- The consultant will be the exclusive supplier of IT services, except if the consultant is unable to provide services within a reasonable time. During any such period, the company is free to retain additional outside consultants to supply the services.
- The consultant will create a systems development service unit at the company's location(s), to effectively deliver the services.
- The customer will have the option to request replacement of any staff it considers unsuitable for the project.
- All non-personnel expenses incurred by the consultant in performing the services will be borne by the customer.
- The consultant is responsible for paying its staff and paying all required taxes and withholdings.
- All software and documentation developed by the consultant for the customer and paid for by the customer shall be proprietary to the customer.
- This is a downloadable legal contract template in MS Word format.
$29.99